When will I get my order?
Usually, it takes 5–10 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Due to COVID—19, Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.
ATTENTION: Due to the 2022 Holiday Season, orders may take up to 5 more days to ship and arrive at your homes. Please be patient with us as we handle an excess of orders.
Where will my order ship from?
Your order will ship from one of WVF’s factories, or a partner facility in our fulfillment network. We have facilities across the US and around the world! Your order will usually ship from the center closest to you, or wherever the product you selected is sourced and fulfilled, but could ship from backup facilities due to errors or an excess of orders.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office or shipping company if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number, or go to https://myorders.co If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com or go to https://myorders.co.
I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org or go to https://myorders.co within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
How are your products made?
We print, cut, sew, and fulfill on-demand. That means when you order a product, it’s assigned to the factory closest to you, created at that time, and sent out when it’s done!
What’s your return policy?
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com or go to https://myorders.co with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for most items listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org or go to https://myorders.co within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!